A manager by any other name…

I came across yet another article this morning arguing the difference between management and leadership.  This one was called Ten Signs your Boss is a Manager — but not a Leader. It suggests that managers watch people to make sure they’re doing what they’re supposed to be doing, and continues:

‘The concept of traditional supervision is rooted in the fear that working people will misbehave or make mistakes if someone isn’t watching them to make sure they don’t.’

Hang on a minute. Weren’t we talking about management? Continue reading “A manager by any other name…”

Do senior managers really know the concerns of employees and customers?

There are times when a television programme can give you ideas to help improve the way you work.  One show that consistently delivers a useful message is Undercover Boss, which originated in the UK on Channel Four and has now been rolled out to many other countries.  Each episode follows a senior executive working undercover in their own company as an entry-level employee.  The experience usually highlights systems that need to be improved and practices that stop people from being as effective as they could be.  Continue reading “Do senior managers really know the concerns of employees and customers?”