I started this morning with a rant, which is not actually how I like to kick off my day.
As a vegetarian, I’ve grown used to being treated as a second class citizen when eating out. I almost always have to check in advance that there’ll be something for me to eat; I’m frequently offered little or no choice Continue reading “How many Es are there in Great Expectations?”
There’s a lot written about how to make feedback constructive. It is, or at least should be, one of the first things new managers learn. But sometimes, even the most well-considered comments fall on deaf ears or provoke an unexpectedly strong reaction. Continue reading “I’m really not very interested in your feedback at the moment, thank you”
There are times when a television programme can give you ideas to help improve the way you work. One show that consistently delivers a useful message is Undercover Boss, which originated in the UK on Channel Four and has now been rolled out to many other countries. Each episode follows a senior executive working undercover in their own company as an entry-level employee. The experience usually highlights systems that need to be improved and practices that stop people from being as effective as they could be. Continue reading “Do senior managers really know the concerns of employees and customers?”