Managing conflict

Different ideas and perspectives are essential for developing new approaches and creative solutions. But when difference becomes conflict, it can be accompanied by behaviours that undermine performance and damage relationships. Being able to tackle conflict without destroying innovation is therefore an essential management skill that anyone who works alongside others needs to develop

Course objectives

By the end of this course, you will be able to:

  • Understand the nature of conflict
  • Choose a conflict management approach to suit the situation
  • Manage conflict professionally and with confidence

Course content

  • Sources of conflict
  • The emotional impact of conflict
  • Conflict handling strategies
  • Dealing with inappropriate behaviours

This course is aimed at anyone who wants to learn more about conflict resolution. While it includes some material on dealing with inappropriate behaviours including aggression, this is more about understanding and addressing the underlying reasons for these than providing strategies for dealing with them in the moment.

This outline provides suggested content. Contact me to find out how it can be adapted to suit your organisation’s specific needs