Being assertive

Assertiveness is an essential part of effective communication. It helps you state your needs and opinions with confidence while respecting those of others. 

Course objectives

By the end of this course, you will be able to:

  • Describe the features of assertive communication
  • Recognise and overcome the barriers to assertiveness
  • Apply assertive behaviours in a range of situations
  • Say no effectively

Course content

  • The relationship between assertive, aggressive and passive behaviour
  • The causes and impact of non-assertive behaviour
  • What assertiveness looks and sounds like
  • Making and refusing requests

This course is aimed at anyone who wants to develop their assertiveness. It includes practical tips and techniques on how to communicate confidently in a range of challenging situations

This outline provides suggested content. Contact me to find out how it can be adapted to suit your organisation’s specific needs