While we’re binning appraisal systems, let’s shred the SMART objectives too

Over the years, a compelling case for abandoning the formal performance appraisal system has been established.  Fred Nickols for example argues that it ‘devours staggering amounts of time and energy, depresses and demotivates people, destroys trust and teamwork and, adding insult to injury, it delivers little demonstrable value at great cost’. Continue reading “While we’re binning appraisal systems, let’s shred the SMART objectives too”

Management clichés: ‘I’m not here to be liked!’

Being a manager involves making tough decisions, especially when the economic climate is as gloomy as it is at the moment.   Many of these decisions will be unpopular – nobody likes to hear about job cuts, pay freezes or pet projects being put on hold.  Although it’s difficult to do what’s best for the organisation and remain everyone’s friend, being universally hated is not good. Continue reading “Management clichés: ‘I’m not here to be liked!’”

Do senior managers really know the concerns of employees and customers?

There are times when a television programme can give you ideas to help improve the way you work.  One show that consistently delivers a useful message is Undercover Boss, which originated in the UK on Channel Four and has now been rolled out to many other countries.  Each episode follows a senior executive working undercover in their own company as an entry-level employee.  The experience usually highlights systems that need to be improved and practices that stop people from being as effective as they could be.  Continue reading “Do senior managers really know the concerns of employees and customers?”

Is the fear of an unfair dismissal claim holding back your business?

A few years ago, the UK government increased the qualifying period for employee protection from unfair dismissal from one year to two years.  Among the justifications for this, the one that most caught my attention was a comment that employers can’t afford to take on unemployed people because ‘they fear they are going to be taken to a tribunal’. Continue reading “Is the fear of an unfair dismissal claim holding back your business?”